Refund & Cancellation
At Sug Biotechs, we strive to provide our customers with high-quality products and exceptional service. If you need to cancel your order or request a refund, please review the following policy:
Order Cancellation:
- You may cancel your order at any time before it has been dispatched for shipping.
- To cancel your order, please contact our customer support team at [insert contact information].
- Once your order has been dispatched, it cannot be canceled.
Refund Policy:
- Refunds will only be initiated for products that are expired, broken, or have a seal that is not intact upon delivery.
- To request a refund, you must notify us within 48 hours of receiving the order.
- To initiate a refund, please contact our customer support team and provide details of the issue along with supporting evidence such as photos.
- Refunds will be processed back to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take up to 72 hrs for the refund to be reflected in your account.
Exceptions:
- We do not offer refunds for products that have been opened or used, unless they are defective or damaged.
- Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
Contact Us:
- If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at [info@sugbiotechs.com.
Changes to Policy:
- Sug Biotechs reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with Sug Biotechs, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.