Orders & Shipping

Once your order is placed, we'll promptly send you an email to acknowledge receipt of your order. Upon dispatch, we'll notify you again via email to confirm the acceptance and dispatch of your order.

For Cash on Delivery orders, we'll send you an order confirmation email. Your order will only be confirmed upon your confirmation of the order via email or mobile.

Dispatch of products may occur separately, and each product will be inspected and packaged before being handed over to our trusted delivery partners.

Our delivery partners will endeavor to deliver your package as soon as possible. If they are unable to reach the provided address or at a suitable time, they will contact you to resolve any issues.

We typically dispatch most orders within 2 business days, excluding Sundays and public holidays.

Orders with a billing value equal to or exceeding INR 499 qualify for free shipping. For orders below INR 499, a shipping charge of INR 50 will apply.

At this time, Sug Biotechs does not offer international shipping.

Estimated delivery time is 5 to 8 days from order confirmation.